Refund policy
RETURN, REFUND & REPLACEMENT POLICY
At Sadhu Online, all sales are final. Once a product has been sold and delivered, we do not accept returns, refunds, exchanges, or replacements for change of mind, personal preference, colour/model preference, or any other non-defective reason.
Defective / Damaged / Broken Products
If the product received is defective, damaged, broken, or not functioning properly, the customer must contact the Sadhu Online Support Team within 3 days from the date of delivery.
Claims made after 3 days of delivery will not be accepted.
To raise a claim, the customer must provide:
- Order ID / Order Number
- Clear photos of the product
- Clear video showing the defect, damage, breakage, or functional issue
- Photos of the original packaging, where applicable
The claim will be reviewed and verified by the Sadhu Online Support Team.
Replacement Only – No Refund
If the product is verified as defective, damaged, broken, or faulty, the customer will be eligible only for replacement/change of the product.
No monetary refund, cash refund, bank refund, or payment refund will be provided for defective, damaged, broken, or faulty products.
The replacement will be processed only after the returned product is received and inspected by us.
No Reverse Pickup Facility
Sadhu Online does not provide reverse pickup or return courier service.
If a defective/damaged product return is approved, the customer must send the product back at their own responsibility and courier expense through India Post.
The return address will be provided by the Sadhu Online Support Team after the claim has been reviewed and approved.
The customer must securely pack the product and keep the India Post receipt and tracking details until the parcel is successfully delivered to us.
Inspection & Replacement
After receiving the returned product, our team will inspect and verify the reported issue.
If the defect, damage, breakage, or functional problem is verified, an eligible replacement/change will be processed.
If no defect, damage, breakage, or functional issue is found during inspection, the replacement claim may be rejected.
Important Conditions
- Normal returns are not accepted.
- Refunds are not available.
- Exchange or replacement for change of mind is not available.
- Only defective, damaged, broken, or faulty products may qualify for replacement.
- The issue must be reported within 3 days of delivery.
- Approved returns must be sent by the customer through India Post.
- No reverse pickup facility is available.
- Return courier charges must be borne by the customer.
- Defective/damaged products are eligible for replacement/change only, not refund.
By placing an order with Sadhu Online, the customer agrees to the above Return, Refund & Replacement Policy.